Privacy Notice

1. Scope

The Department of Education Services (“the DES”) respects your privacy and take care in protecting your personal data. As a data controller, we comply with the Cayman Islands Data Protection Act (2021 Revision) (the “DPA”). This privacy notice (“Privacy Notice”) demonstrates our commitment to ensuring your personal data is handled responsibly and applies to the processing of personal data undertaken by the DES in fulfilling our mandate.

2. What Personal Data We Collect

The DES collects personal data, including sensitive personal data, directly from you and may also collect your personal data indirectly from third party sources. Personal data collected by the DES is limited to what is necessary for our processing activities.

Personal data we collect directly from you

The DES collects the following information directly from you:

i. Personal data you provide through the DES’s websites, such as details provided through our registration portal, including your name and/or email address if you provide these details in our web form. If you ask questions about our public services and programmes or provide information about your relationship with us, this may also reveal other personal data;

ii. Personal data you provide when you visit the DES’s offices and other locations, contact us by email or telephone, or access our programmes and services, including our online application and registration portals;

iii. Personal data that you provide when you inquire about or apply for a job with the DES;

iv. Personal data, including images collected via CCTV at the DES’s premises at 130 Thomas Russell Avenue, George Town, Grand Cayman; and

v. Any information you choose to provide when interacting with the DES on social media platforms, including Facebook and Instagram.

 Personal data collected from other sources

The DES may collect personal data from other sources including:

i. Third Parties that verify personal data that you provide to the DES;

ii. Information from schools such as grades and attendance for statistical and planning purposes;

iii. Third Parties that share employment and other information for authentication purposes;

iv. Other entities within the Cayman Islands Government; and

v. Third Parties that support the DES in the processing of personal data in the exercise of public functions.

3. How We Use Your Personal Data

The purpose of the Civil Service is to make the lives of those we serve better. We are dedicated to supporting the elected government by delivering caring, modern and customer-centred public services and programmes, which deliver value for money. The DES may use your personal data for the following purposes:

i. Students’ school registration and administration;

ii. Implementing policies, providing services and programmes, and managing your relationship with us;

iii. Responding to your inquiries;

iv. Verifying your identity and other information provided;

v. To determine eligibility for learning programmes offered by DES;

vi. Measuring how users interact with the DES’s online portals and continually improving our communications channels (including by aggregating personal data collected using cookies);

vii. Communicating and interacting with you;

viii. Communications and public relations activities;

ix. Managing accounts payable and receivable, preventing fraud, and protecting public funds;

x. Statistical and other reporting, both internally and externally;

xi. Seeking legal advice, and exercising or defending legal rights;

xii. Complying with our legal obligations, including all legislation that apply across the public sector; and

xiii. Communicating and interacting with job applicants and related third parties (e.g. references) and carrying out recruitment and selection processes.

4. How We Share Your Personal Data

The DES may share your personal data as required, including under applicable legislation, with recipients that include joint data controllers, our data processors, and third parties. We will only share your personal data as permitted by the Cayman Islands DPA.

Your personal data may be shared with the following recipients that support our public functions and operations:

i. With other public authorities: Personal data may be shared with other public authorities being Ministries, Portfolios, Offices, Departments, Statutory Authorities, Statutory Bodies and Government Companies for the purposes set out in this Privacy Notice.

ii. With data processors external to the CIG: Personal data may be shared with persons providing services to the DES as a data processor in compliance with the Cayman Islands DPA. These service providers are only able to use personal data under our instructions and may include:

a. Webhosting;

b. Information Technology;

c. Records and Information Management, including storage facilities;

d. Communications;

e. Security operations and fraud prevention.

iii. With legal advisors and other persons if required by law or in relation to legal proceedings or rights: Personal data may be disclosed as legally required, for the purpose of or in connection with proceedings under the law, if necessary to obtain legal advice, or if the disclosure is otherwise necessary to establish, exercise or defend legal rights. This may include disclosing your personal data for the following purposes:

a. Seeking legal advice;

b. Exercising or defending legal rights;

c. Complying with internal and external audits or investigations by competent authorities;

d. Complying with information security policies or requirements; and

5. Our Legal Bases for Processing Your Personal Data

Depending on applicable laws and other circumstances, the DES will rely on specific legal bases, or “conditions of processing”, under the Cayman Islands DPA to process your personal data. These may include:

i. A legal obligation to which the DES is subject, and to comply with various obligations under the Education Act, 2016, the Education Regulations 2017, the Children Act (2012 Revision) and all other applicable laws under the CIG Framework.

ii. To exercise public functions, including registration of students into educational institutions and implementing policies, and the delivery of a range of programmes and services to the public that enable the CIG to achieve the strategic goals for Education.

iii. To perform or enter into a contract with you, such as for the provision of goods and services;

iv. Consent, in order to send you marketing communications or to administer surveys and polls; and

v. For the purposes of legitimate interests pursued by the DES or by a third party or parties to whom the personal data may be disclosed.

vi. For Vital Interest purposes to share with medical practitioners in the case of medical emergencies concerning students.

Where we process your sensitive personal data, we will also meet a second legal basis. These may include:

i. To exercise our public functions; and

ii. In relation to legal proceedings, including obtaining legal advice and otherwise establishing, exercising or defending legal rights.

iii. For Vital Interest purposes to share with medical practitioners in the case of medical emergencies concerning students.

6. Children’s Personal Data

The DES collects personal data relating to children under the age of 18 to enable us to deliver public services and programmes and carry out our functions. We may collect children’s personal data for any of the purposes set out in section 3 of this Privacy Notice, in addition to:

i. Addressing catchment criteria;

ii. Determining Additional Learning Support Needs across educational institutions;

iii. Determining course of treatment in emergency medical situations

7. Security and International Transfers

The DES has put in place appropriate technical, physical and organisational measures in order to keep your personal data secure. These safeguards to maintain the confidentiality, integrity and availability of your personal data may include:

i. Developing and maintaining written plans to identify, prevent, detect, respond to, and recover from security threats, events and incidents;

ii. Developing robust authentication procedures for accessing all systems that store Personal data;

iii. Maintaining systems, software and applications, anti-virus software, firewalls, and other computer security safeguards, and appointing appropriate personnel to be responsible for keeping such safeguards up to date.

iv. Requiring Data Processors who process personal data on behalf of the DES to maintain appropriate security measures, including through MOUs, agreed Terms of Service or Data Processing Agreements;

v. Ensuring employees are trained on security policies and measures that have been implemented;

vi. Using appropriate measures, such as encryption, pseudonymisation and chain of custody records to protect personal data.

The DES will not transfer personal data to countries or territories that do not ensure an adequate level of protection for personal data. We may transfer your personal data outside of the Cayman Islands including to Canada and the United Kingdom where data are stored securely by our IT service providers.

We will only transfer your personal data to a country or territory that ensures an adequate level of protection for your rights and freedoms in relation to the processing of your personal data, unless there is a relevant exemption or exception under the Cayman Islands DPA. Exceptions may include your consent or appropriate safeguards.

8. How Long We Keep Your Personal Data

The DES may store your personal data for as long as we need it in order to fulfil the purpose(s) for which we collected your personal data, and in line with any applicable laws. This includes the National Archive and Public Records Act (2015 Revision), which governs the creation, maintenance and disposal of all public records. Sometimes, we may anonymise your personal data so that it is no longer associated with you.

9. Cookies

Cookies, in combination with pixels, local storage objects, and similar devices (collectively, “Cookies”), are used to distinguish between visitors to a website.

When you visit the DES’s website, small files known as Cookies may be stored on your computer, phone, tablet or any other device through your web browser. Information is stored in these text files.

Enabling Cookies may allow for a more tailored browsing experience and is required for certain website functionality. In the majority of cases, a Cookie does not provide us with any of your personal data.

10. Your Rights

The DES will respect and honour your rights in relation to your personal data and implement measures that allow you to exercise your rights under the DPA and other applicable legislation.

In accordance with the DPA, your rights in relation to your personal data include:

i. The right to be informed and the right of access: The right to request access to all personal data the DES maintains about you as well as supplementary information about why and how we are processing your personal data. This is commonly known as a Data Subject Access Request and certain supplementary information about our processing is contained within this Privacy Notice.

ii. Rights in relation to inaccurate data: The right to request the rectification, blocking, erasure or destruction of any inaccurate personal data the DES maintains on you. We will ensure, through all reasonable measures, that your personal data is accurate, complete and, where necessary, up‑to‑date, especially if it is to be used in a decision-making process.

iii. The right to stop or restrict Processing: The right to restrict or stop how the DES uses your personal data in certain circumstances.

iv. The right to stop direct marketing: The right to cease the use of your personal data by the DES for direct marketing purposes. The DES does not currently carry out any direct marketing activities. However, we will update this Privacy Notice and we will also notify you in writing as required if this position changes.

v. Rights in relation to automated decision making: The right to obtain information about and object to the use of automated decision making by the DES using your personal data. The DES does not currently use automated means to make decisions about you. However, we will update this Privacy Notice and we will also notify you in writing as required if this position changes.

vi. The right to complain: The right to complain to the Ombudsman about any perceived violation of the DPA by the DES.

vii. The right to seek compensation: The right to seek compensation in the Court if you suffer damage due to a contravention of the DPA by the DES.

You may contact the DES, using the contact details listed below, to access and review your personal data or to exercise any other rights provided to you under the DPA. The DES will take into consideration circumstances where, under the DPA or other applicable legislation, your rights may be limited or subject to conditions, exemptions or exceptions.

Upon contacting the DES, we may need to verify your identity prior to fulfilling a request and may request additional information as required. In accordance with the DPA, the DES may also charge a reasonable fee in relation to your request if it is unfounded or excessive in nature, or the DES may reserve the right not to comply with the request at all.

To learn more about your rights, visit

11. Data Protection Principles

When processing your personal data, the DES will comply with the eight Data Protection Principles defined within the Cayman Islands DPA:

i. Fair and lawful processing: Personal data shall be processed fairly. In addition, personal data may be processed only if certain conditions are met, for example the data controller is subject to a legal obligation that requires the processing or the processing is necessary for exercise of public functions.

ii. Purpose limitation: Personal data shall be obtained only for one or more specified, explicit and legitimate purposes, and not processed further in any manner incompatible with that purpose or those purposes.

iii. Data minimisation: Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are collected or processed.

iv. Data accuracy: Personal data shall be accurate and, where necessary, kept up-to-date.

v. Storage limitation: Personal data processed for any purpose shall not be kept for longer than is necessary for that purpose.

vi. Respect for the individual’s rights: Personal data shall be processed in accordance with the rights of data subjects under the DPA, including subject access.

vii. Security – confidentiality, integrity and availability: Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

viii. International transfers: Personal data shall not be transferred to a country or territory unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

12. How to Contact Us

If you have any questions about this Privacy Notice or how your personal data is handled, or if you wish to make a complaint, please contact:

Name: Kimberly Kirkconnell, Senior Customer Service Manager

Telephone number: (345) 244-1816

Email Address:

Address: Campbell’s Building, 130 Thomas Russell Avenue, Grand Cayman

The DES aims to resolve inquiries and complaints in a respectful and timely manner.

13. Changes to this Privacy Notice

The DES reserves the right to update this Privacy Notice at any time and will publish a new Privacy Notice when substantial updates are made. From time to time, the DES may also notify you about the processing of your personal data in other ways, including by email or through our publications.

This Privacy Notice was last updated on 1st February 2024.